Privacy notice
What this page is for
This privacy notice explains how we, Norfolk County Council uses any personal information you give to us online on our website, and the ways in which we protect your privacy when visiting us online. Norfolk County Council is hosting this website and will be responsible for the site until the Mayoral Combined County Authority comes into being.
By 'use' we mean the various ways your personal information may be processed including storing and sharing the information.
When you visit our website we collect personal data, this will be the information collected by cookies. This privacy notice should be read alongside our cookie policy.
If you have emailed us, you have provided consent for us to respond, however, you can withdraw this at any time by emailing [email protected].
Further details
We also provide more information in our general privacy notice on our website regarding:
- Who we are
- How long we use your information for (unless set out in this notice)
- The name and contact details of our Data Protection Officer
- Your rights under the UK General Data Protection Regulation (the GDPR) and
- How to exercise them
How we use your information
We will use your information to:
- Reply to emails and/or requests for information
- Gather feedback on our website
What information we collect and use about you
The information we collect and use may include:
- Name
- Email address
Our lawful basis for using your information
We have legal reasons under the UK GDPR to use your information because you have provided consent.
You can withdraw consent at any time, by emailing [email protected].
Customer website feedback
Customers can give us feedback about our website by emailing [email protected].
External links
Our website contains links to other external websites but please be aware, this privacy notice only applies only to our site. So, you should always take care when you are moving to another site and read the privacy statement of any site which collects personal information. Norfolk County Council accepts no responsibility or liability for these sites.
We do not pass on any personal information you have given us to any other site.
You should also be aware that communications with Norfolk County Council (including online transactions) may be subject to monitoring and recording.
How long we keep your information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, when the information is no longer needed for the above reasons it will be securely deleted.
Your information will be retained for 28 days and then securely deleted.
If we need to use your information after 28 days for evaluation or reports, your information will be anonymised.
How we keep your information
The information is stored electronically, on the County Council's network. Additionally, information is securely stored in other mediums, such as email accounts.
We do not process your information outside of the UK and European Economic Area.
Automated decision making
We do not make automated decisions (including profiling) about you.
Changes to this notice
We may amend this privacy notice at any time so please review it frequently. The date below will be amended each time this notice is updated.
This notice was updated in October 2025.
